how toob are responding to COVID-19

The COVID-19 situation continues to change rapidly and we wanted to let you know what we are doing as a business to ensure your toob hyperspeed broadband service can be relied upon in these uncertain times.
Updated: 04/11/2020

our network

There has been a surge in internet traffic as people have been working from home and staying connected to friends and family online.
toob’s network has more than enough capacity to deal with this increase and provide every customer with the speed and reliability they expect. We are proactively monitoring the network to each of our customers 24 hours a day to ensure we are providing the service our customers require.

our customer service

The team are working as normal with opening hours 8am-9pm Monday to Friday, and 9am-5pm at weekends. If you need to speak to us, simply call us on 0800 368 9458.

Customers can also visit our Help and Support page at www.toob.co.uk/support

our installation engineers

The health and well being of our customers and our team is our top priority.
We have therefore adapted our working practices to fully incorporate the advice from Public Health England.

  • Any member of our team that displays any of the COVID-19 symptoms are being asked to self isolate for the pre-requisite time.
    Naturally, this also extends to people within their households.
  • If you have an installation or service visit booked with us we will ring you the day before to make sure that you or a member of your household is not self-isolating and you are comfortable for the visit to go ahead.
  • If you wish to postpone the visit then please let us know and we can rearrange it for a later date.
    There will be no charge for rearranging appointments.
  • Our engineers are using gloves and facemasks and will ensure they respect the social distancing guidelines as they complete the work.

At the end of their visit, they will wipe down the areas that they have touched as an added precaution.

our network deployment teams

You may see our teams on the streets of Southampton continuing to deploy our network.
We, like other fibre providers across the country, have had the support of the Department of Culture, Media and Sport to continue to deploy the network.

Broadband networks are viewed as essential for keeping us connected and the economy moving, now more than ever, the deployment of new networks has been deemed equally important to ensure that this connectivity is improved where it can be and to support the recovery as restrictions start to ease in the coming weeks and months.

In support of this our staff have been granted key worker status and they have adopted all the relevant Public Health England advice into our working practices.

finally …

We are very privileged to keep our business moving forward whilst so many have been impacted so significantly by the current lockdown.

We have had a lot of support from the people of Southampton and the Council and we would like to thank you all. We will continue to do what we can to support the local community through this challenging period, in particular, we can help by improving connectivity and therefore making people’s lives that little bit easier at present.

If there is more we can do please get in touch with us at hello@toob.co.uk
We are a local company and if there are ways that we can further help then we would be more than delighted to do what we can.

Stay safe and stay well from all of us at toob.