This is the privacy notice of toob ltd (“toob”, or “we” or “our”, or “us”) whose company registration number is 11051348, and registered office is Building 4000 Lakeside North Harbour Western Road, PORTSMOUTH, England, PO6 3EN.
In the United Kingdom, the Information Commissioner’s Office (ICO) is the Supervisory Authority responsible for upholding information rights. For more information, please visit the ICO website (www.ico.org.uk/yourdatamatters).
Hyperlinks to third party websites outside the domain www.toob.co.uk are provided for the convenience of users only. toob Ltd is unable to provide any warranty concerning the accuracy or completeness of any information held within these third-party websites – this is the responsibility of the third-party website.
toob is the data controller in respect of your personal data that you make available to us. For more information about our company, you can visit our website https://www.toob.co.uk/about-us/
We have a Data Protection Officer (“DPO”) who is responsible for overseeing all matters related to data protection and privacy on behalf of our company. If you wish to contact our DPO, please send an email to email@example.com. Our full contact details are found in the section Contact details and complaints.
We may collect the following information about you:
We do not always need your consent to process your personal data; the table below shows how use your personal data and the lawful basis(es) for processing it in each case. In some cases, more than one lawful basis applies.
This policy does not intend to limit any legal objections or defences you may have regarding the processing of your data, including requests to disclose your data to third parties.
|purpose||type of data||lawful basis for processing|
|Communicate legal information to you.||Data that directly identifies you such as your name, username. Data that identifies you indirectly such as MAC code, mobile device ID, location data.||Compliance with a legal obligation.|
|Analyse comments, feedback, and reviews you have given us including those provided via our website, toob Customer Portal and social media so that we can improve our service to you and others.||Data that directly identifies you such as your name, username or equivalent. Data that identifies you indirectly such as MAC code, mobile device ID, location data.||Legitimate interest.|
|Send you communications that you have opted-in to receive, including direct marketing communications.||Data that directly identifies you such as your name, username, email address.||Consent.|
|Register you as a subscriber of our service and products.||Data that directly identifies you such as your name, address, username, email address and other information in your profile.||Creation or performance of a contract.|
|Fulfil orders for a subscription(s) you have placed with us.||Data that directly identifies you such as your name, address, username, email address and other information in your profile.||Creation or performance of a contract.|
|Collect money you owe us. The financial data of our subscribers are not stored on our systems.||Data that directly identifies you such as your name, address, username, email address, other information in your profile, and financial and transactional data.||Creation or performance of a contract.|
|Communicate our terms and conditions to you, notify you about changes to them, and communicate with you about any contravention of these.||Data that directly identifies you such as your name, address, username, email address and other information in your profile. Data that identifies you indirectly such as MAC code, mobile device ID, location data.||Creation or performance of a contract.|
|Communicate our privacy policies to you, notify you of changes to them, and communicate with you about any contravention of these.||Data that directly identifies you such as your name, address, username, email address and other information in your profile. Data that identifies you indirectly such as MAC code, mobile device ID, location data.||Compliance with a legal obligation.|
|Conduct surveys or undertake research about our service, products, and website so that we can improve the quality of service delivered to you and others.||Data that directly identifies you such as your name, address, username, email address, other information in your profile, and may include information such as demographic data so we can understand our customers better. Data that identifies you indirectly such as MAC code, mobile device ID, location data.||Consent.|
|Ask you to take part in polls about our website, service and products or our other legitimate interests. This may be conducted via Social Media; in which case the privacy policies and other relevant terms and conditions of the specific social media platforms will also apply.||Data that directly identifies you such as your name, address, username, email address and other information in your profile. Data that identifies you indirectly such as MAC code, mobile device ID, location data.||Legitimate interest.|
|Invite you to take part in a competition, prize draw, or other promotional activity. We will notify you at the time you enter the competition, prize draw, or other promotional activity of any specific terms and conditions that may apply.||Data that directly identifies you such as your name, username, email address.||Legitimate interest.|
|Conduct ‘door-to-door’ enquiry and sales services in the areas we intend to provide internet service.||Data that may indirectly identify you such as your address.||Legitimate interest.|
|The general administration and protection of our company, including administrative and IT services, data analysis, testing, system maintenance, network security, fraud prevention and anti-money laundering, subscriber/end-user support, hosting and reporting data, customer services and complaints management, including the exchange of information with third parties for general administration, complaint resolution, the prevention of fraud, information security breaches, and other related matters.||Data that directly identifies you such as your name, address, username, email address, call recordings and transcripts, and other information in your profile. Data that identifies you indirectly such as MAC code, mobile device ID, location data.||Legitimate interest; Creation or performance of a contract; Compliance with a legal obligation.|
|Use data analytics to improve our service and products and develop our marketing strategy.||Data that identifies you indirectly such as MAC code, mobile device ID, location data.||Legitimate interest.|
|Compliance with applicable law and regulatory or statutory obligations.||Compliance with a legal obligation.|
|Maintain your minimised personal data on a classified suppression list if you have asked us to restrict/limit the processing of your personal data, including a record of data subject access requests on the right to be forgotten.||Data that directly identifies you such as your name, or a reference number.||Compliance with a legal obligation.|
|For visitors to our HQ, a log of your entries and exits to the premises for the ongoing monitoring of the security of the premises and our staff. This data is also controlled by the operator of the premises.||Data that directly identifies you such as your name, address, username, email address and other information in your profile.||Legitimate interest; Protect vital interests.|
|For visitors in attendance at our HQ, a log of your access to our Guest Wi-Fi service. Separate terms & conditions, and acceptable usage policy apply that will be shared with you before you use the service.||Legitimate interest; Compliance with a legal obligation.|
|For members of the public in the vicinity of our remote sites, your image may be captured on our CCTV system||Data that directly identifies you specifically your image.||Compliance with a legal obligation; Legitimate interest; Protect vital interests.|
We will send marketing messages to you if you have opted-in by giving us your consent to do so. You can unsubscribe from our direct marketing communications at any time either by using the link provided in email messages, via your toob Customer Portal account (if you are a toob broadband subscriber) or by contacting our friendly customer service team, email firstname.lastname@example.org or call 0800 368 9458. Lines are open from 8.00am to 10.00pm Monday to Friday, 9.00am to 5.00pm Saturday and Sunday.
Sometimes we work with third-party companies who provide products and services that may be of interest to you. When this applies, we will ask for your consent before sending your contact details on to the third party.
You may not opt out of Service-related communications (e.g., account verification emails, purchase confirmations, billing reminders, changes/updates to features of our service, technical and security notices). This information is essential, and we have either a legitimate interest to send it to you or it is a contractual obligation according to the legal bases set out above.
We will disclose your personal data if we are required to do so by law, for example, to assist with a criminal investigation, as a matter of national security, or to comply with a court order.
We keep your personal data for as long as we need it for the purposes for which it was collected.
We decide how long we need to keep your information, and consider matters such as:
Our website includes links to third party websites and social media platforms. When you click on those links it may allow third parties to collect or share data about you.
You agree that we are not responsible for and we do not control those third-party websites or social media platforms. We encourage you to read the privacy policies and notices of those websites or platforms so you understand how they will process information about you.
Data Protection law makes sure your data is used properly and legally, and you can exercise certain rights, which are summarised below. For more information, please visit the ICO website(www.ico.org.uk/your-data-matters).
We must tell you how we use your personal data, and you will find this information in section Our legal bases for processing your data.If you have any specific questions about this, you may contact us for further information.
You have the right to find out if we are using or storing your information and to request copies of it.
You can challenge the accuracy of the personal data we hold about you. We encourage you to let us know if the personal data you have given us have changed, and to update these yourself where possible, such as via our toob Customer Portal.
You can ask us to delete personal data about you. In some circumstances it may not be possible for us to delete your data, for example, if there is a contractual or legal obligation for us to maintain it for a specific time.
You can ask us to limit the way in which we use your personal data. In some circumstances it may not be possible for us to limit the use of your data, for example, if there is a contractual or legal obligation for us to process it for a specific purpose.
When we provide you with copies of your data, you have the right to request it from us in an accessible format that can be used again or elsewhere.
You have the right to object to the processing or use of your personal data under certain conditions. In some circumstances it may not be possible for us to alter the use of your data following your objection, for example, if there is a contractual or legal obligation for us to process it.
We encourage you to raise any concerns you might have about how we use your data. Please see section Contact Details and Complaints below for more information.
how to exercise your rights
Please contact us to exercise your rights in relation to personal data. You will find our contact details below in section Contact Details and Complaints. You can help us by providing a detailed request, for example including information about yourself such as your name and any reference number and telling us if your request relates to data held on a specific date or series of dates.
When you contact us, it may be necessary for us to ask you to verify your identity as a security measure and this may involve requesting a copy of your personal identification (ID) such as passport or driving licence. Any such requests from us will be proportionate to the type of information requested.
If you allow a third party to contact us on your behalf, we will ask you to provide your written consent naming that third party, or for the third party to suitably demonstrate that they are acting on your behalf, whichever is most relevant to your circumstances.
We might need to contact you (or the third party) and ask for further information to help you exercise your legal rights, or to help us speed up our response time to you.
We are legally obliged to reply to your request within one month. If we are unable to complete your request within that time, we will always contact you to let you know. This might occur if your request is complicated and/or requires a significant amount of work to complete your request.
In certain circumstances exemptions may apply, or we may have an overriding legal basis for processing your personal data, which means we can decline your request. If that is the case, we will always contact you to explain why.
We encourage you to raise your concerns with us in the first instance, so that we can try to resolve them.
Should you wish to make a complaint or raise a concern with us, our full contact details are as follows: –
Full name of legal entity: toob Limited (Registered company number: 11051348)
Contact: Data Protection Officer
Email address: email@example.com
Postal address: Building 4000 Lakeside North Harbour Western Road, PORTSMOUTH, England, PO6 3EN.
You have the right to make a complaint or raise a concern at any time about data protection and privacy matters to the Information Commissioner’s Office (https://ico.org.uk/global/contact-us/).
It’s important that the data we hold on you is current so, please keep us up to date with this during our relationship with you.