toob full-fibre broadband wins two North East Contact Centre Awards

toob full-fibre broadband wins 2 prestigious awards at the North East Contact Centre Awards (NECCA) 2025.

Hosted on Friday, 31st of October at The Fed in Gateshead, the NECCA’s celebrate the achievements of individuals, teams and organisations that make the North East of England a centre of excellence for the contact centre industry sector.

The full-fibre provider toob, and their dedicated Contact Centre in Stockton-on-Tees, were recognised in the individual and organisational categories, winning the prestigious Contact Centre of the Year Award (<250 seats in a single site) and Customer Service Manager Steven Pack (pictured), also collected the Contact Centre Manager of the Year Award at the event.

Marc Gordon, Director of Fresh Start Events, who organise the NECCA’s, said: “Huge congratulations to all the team for winning not one but TWO awards. An incredible achievement and testament to the dedication, teamwork and passion that shines through everything they do. A fantastic result after just two years operating in Stockton.

“The NECCA awards, recognise the dedication to delivering outstanding service, creating a brilliant workplace culture and toob demonstrate that delivering exceptional customer experience doesn’t need to be a huge operation, just a huge passion.”

Since opening the toob Stockton Contact Centre in 2023, toob has seen exponential growth, increasing from 20,000 to over 100,000 customer homes connected to its fast and reliable 900 Mbps download and upload speed broadband, priced at £25 a month with no in-contract price rises.

Nick Parbutt, CEO & Founder said “Our team work relentlessly to provide the best customer experience, and these 2 awards show just how far we have come in the last two years since opening our Stockton office.

“This is fantastic recognition for the whole Stockton team, for all the hard work that they’ve put in supporting our customers and building the reputation we have for delivering excellent service. A special mention for Steven too. He’s led our operation in Stockton from day one. His passion for the business and ambition to provide the best customer experience makes his Award as Contact Centre Manager of the Year very well deserved.”

toob recently announced a further expansion to its coverage, now connecting homes across the North East of England and Scotland due to its strategic partnership with broadband network provider, CityFibre.

Additionally, the multi-award-winning provider previously won the Best Urban Fibre Provider award in 2023, named fourth in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies list in 2024 and recently voted “Best Broadband Provider” by Broadband Genie across the Midlands, South East and East of England.

The company maintains a ‘no in-contract price rise’ customer promise and has been widely recognised for its commitment to offering ultrafast connectivity and belief that an affordable and reliable service should be available for all.

To find out if toob’s award-winning full-fibre is available for your home, visit our postcode checker.