how toob are responding to COVID-19

Safety and reliability continue to be our greatest focus. We’d like to reassure you with all we are doing to ensure your toob broadband service can be relied upon when you need it most.

Updated: 18th March 2022

our network

toob’s network has more than enough capacity to provide every customer with the speed and reliability they expect, now more of us are working, staying connected and entertained at home.

We proactively monitor the network to each of our customers 24 hours a day to ensure we are providing the service our customers require and rely upon.

our customer service

Our fantastic customer service team are available to answer any questions you may have. If you need to speak to us, simply call us on 023 9300 9300.

Our customer service opening hours are:
Monday to Friday: 8am – 8pm
Saturday: 8am – 6pm
Sunday: 10am – 4pm

Customers can also visit our Help & Support page at toob.co.uk/support.

our installation engineers

The health and wellbeing of our customers and team is our top priority. We have therefore adapted our working practices to fully incorporate the best advice so we can continue to keep you connected, safely.

• If you have an installation booked with us, we will call you a couple of days beforehand to make sure that everyone is well and that you’re still happy for the visit to go ahead. If you need to postpone your installation due to COVID-19, please let us know at any time and we can rearrange it for a later date. There will be no charge for rearranging appointments for this reason.
• Our engineers are asked to wear a facemask and will ensure they respect social distancing as they complete your installation. At the end of their visit, they will wipe down key areas that they have touched as an added precaution. You are also invited to try and keep the space well-ventilated if it is convenient to do so.
• There may be occasions where we will need to amend your appointment to ensure the safety of our customers and our engineers. If any changes are needed, we will contact customers directly to make alternative arrangements and we thank you in advance for your understanding.

Any member of our team that displays COVID-19 symptoms is being asked to take a test and self-isolate as an added precaution to help ensure the safety of others.

our network deployment teams

Fast and reliable full-fibre broadband is needed more than ever, so you may see our construction teams on a street near you, continuing to deploy our new network safely.

We, like other fibre providers across the country, have the support of the Department for Digital, Culture, Media and Sport to continue to deploy the network as a priority.

In recognition of this, our staff have adopted all relevant advice into standard working practices as key workers. We continue to roll out our service to as many customers as quickly (and as safely) with all these considerations in mind. To be notified as soon as we’re available in your area, please register your interest.

finally …

We are very privileged to keep our business moving forward and expanding whilst so many have been impacted during the pandemic.

We have had lots of support from local authorities and their partners to continue the rollout of our service. We would like to thank you all! We’ll continue to do what we can to support the local community and, in particular, look forward to improving connectivity for everyone as we look to the future.

If there is more we can do, please get in touch with us at hello@toob.co.uk.
We are a local company and, if there are ways that we can further help, we would be more than delighted to do what we can.

Thank you from all of us at toob.