toob is a brand new full-fibre broadband provider on a mission to transform the South of England’s internet experience.

Our network runs independently and is built using fibre optic cables that connects directly into your home or business. We use existing ducts and poles wherever possible so that disruption is kept to a minimum.

Our network does not rely on the old copper-based networks used to deliver today’s broadband services. This enables us to offer 14x faster download speeds & 64x faster upload speeds than the UK average!

As we start to build in your street, you’ll probably have some questions so we have outlined the construction process below.

Register your interest today!

the process

Our planning team go out on site to survey all the underground ducts serving homes and businesses in the planned coverage area. A plan is then drawn up for exactly where the fibre, new ducts, street cabinets and additional underground and overground equipment will go. We work within all relevant government and regulatory guidelines when deciding the best location for the installation of new cabinets and equipment.

The information gained from the planning and survey work shapes the actual network build programme. Ducts and poles are constructed, and we markup pavement where we need to put equipment or where work is required. We use a range of methods including narrow trenching and using existing underground ducts or utility poles for aerial connections.

You can check our current and planned roadworks in your area at one.network. Please note that one.network also provides information about the roadworks undertaken by other companies.

In this stage we feed our cables through the ducts and begin physically laying out network, finding the correct fibres to fuse together and installing new fibre – to make sure that the fibre optic light is travelling down the right fibre, installing the electronic equipment in the exchange and undertaking light and other tests to ensure there are no other faults on the fibre network.

Once all the above steps have been completed – you’re good to go!

Register your interest today to be notified of when you can order.

construction FAQs

Most of the construction work will take place on the pavement, but there might be times when we need to build the network across a road. We’ll keep any disruption to a minimum.

Yes. Occasionally, a narrow trench will be dug in the pavement to make space for the fibre.

These trenches will go past driveway entrances, but they can be covered to allow you to cross them safely – just ask the team.

The pavement will be reinstated as close to the original surface as possible by reusing existing paving slabs or covering with new tarmac. New tarmac will fade over time to better match the original surface.

There may be some debris on the ground after the build, particularly if the weather is poor, however, the team will return and clean the streets once your area is complete.

Construction outside your home will usually take a maximum of two days to complete.

Teams work between 7am and 7pm from Monday to Saturday.

The construction process will sometimes include loud machinery which has to be used at certain points. Teams will not start any loud works until after 8am.

You may be asked to move your car to enable the work to be carried out. To help keep the build moving quickly, please do not park on the pavement during construction.

You can check our current and planned roadworks in your area at one.network. Please note that one.network also provides information about the roadworks undertaken by other companies.

If you have any questions/complaints or encounter any issues during construction, please speak with a site supervisor or call the toob helpline on 0800 368 9458 or email complaints@toob.co.uk.

interested in full-fibre broadband? register your interest today!

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