network status

service status


good service – all areas

There are currently no known service interruptions.

If you’re experiencing a loss of service visit our support page to find advice or call our friendly team on 023 9300 9300.

planned maintenance


UPCOMING – Network Maintenance in Fareham & Gosport on Wednesday 24th April 

You may notice a short interruption to your usual service of up to 2 hours between 11pm on Wednesday 24th April and 4am on Thursday 25th April. Affected customers have been notified of this planned maintenance via email. Service will restart automatically when work is complete.

service status questions

how will I know if you’re doing work in my area? 

For significant planned service interruptions, we will always let the account holder know by email in advance. Keep your contact details up to date to make sure you’re the first to know. 

how can I get help? 

If you’re experiencing an issue with your service and you haven’t been told by email about a service interruption, then it may be to do with something else. 

did you know most issues can be solved with a simple restart of your wall mounted fibre box, router and your own device?

Our support pages have loads of useful information about how to make the best use of your service. 

have you downloaded our toob support app?

Our app will help you measure wifi coverage and speeds in your home, and quickly detect if there is an issue. Just search ‘toob support’ in the apple or android stores and follow the on-screen instructions.