Refer a neighbour is toob’s referral scheme, where we reward our customers for telling their friends and neighbours about our services. If, as a valued customer, you get your friend to place a new order for toob’s 18 month home broadband (and they register the referral at toob.co.uk/refer within 5 days of placing their order) we will send both of you a gift card via email once their toob connection is live.

Full terms and conditions for our Refer a Neighbour promotion can be viewed here.

To be a referrer you must already be a toob home broadband customer with live service.

Then, if your friends and neighbours place a new order for toob’s 18 month home broadband service upon your recommendation, they can register their referral at toob.co.uk/refer. They will need to confirm their order number and your email address – the same address that you have registered to your toob account.

This must be completed within 5 days of placing the order otherwise registration will not be successful.

If your referral was registered using our online form at toob.co.uk/refer, we will issue your gift card after the new service has been installed. This will be within 30 days of the installation.

The e-gift card will be sent to both of you automatically. Amazon gift cards can be redeemed at Amazon.co.uk against qualifying purchases fulfilled by Amazon. Amazon.co.uk’s own gift card redemption terms and conditions can be viewed here.

Completing the form in time is important. If they do not fill in the form, we will not know that you referred them and neither of you may receive your gift card.

Remember – your neighbour must report the referral within 5 days of placing their order to qualify.

If your neighbour cancels their order before the end of their 14 day cooling-off period, neither of you will receive a gift card.

As many as you wish! So long as you are a current toob customer, you can refer as many people as you want, but you will only be rewarded after their service has been installed and after the 14 day cooling-off period has passed. Please note that this only applies to new 18 month home broadband orders.

If someone you referred places an order and registers it with your email address, we will confirm to you via email after they have successfully registered.

If you think that one of your referrals has placed an order, but you haven’t heard anything yet, check with the other person to see if they placed an order and correctly registered the referral. Remember, they must provide your registered email address to verify the referral and gift cards are issued by email up to 30 days after activation of the new service.

If your friend has followed these steps and you still haven’t heard anything, ask them to email referrals@toob.co.uk and we can look into their referral.

Currently our Refer a Neighbour promotion only applies to new 18 month home broadband orders, but feel free to spread the word if someone you know will benefit from our full-fibre broadband on a rolling or business contract!