refer a friend

Did you know, as a toob customer if you refer a friend or neighbour and they sign up to our £25 a month, 18 month full-fibre broadband, you’ll both receive a £25 Gift Card? Plus, there is no limit to the number of people that can be referred.

Share the toob love today!

Already been referred? Click here

how it works

step 1

tell your friends & neighbours about toob

step 2

they place an order for our full-fibre broadband*

step 3

they register their referral at**

*with 18 month contracts only.
**all they need is their order number and your email address (they must register their referral within 5 days of ordering).

frequently asked questions

To be a referrer you must already be a toob broadband customer with live service or have placed an order pending installation.

Simply tell your friends and neighbours about our full-fibre broadband and if they place an order for our 18 month contract upon your recommendation, they can register their referral using the form above! All they need is their order number and your email address – the same one that you have registered to your toob account.

The referral must be submitted within 5 days of your friend/neighbour placing their order otherwise registration with not be successful. Please also note that gift cards will not be sent out until both you and your friend/neighbour has a live toob broadband connection and the 14 day cooling-off period has passed.

Completing the form in time is important. If they do not fill in the form, we will not know that you referred them and neither of you may receive your gift card.

Remember – your friend or neighbour must report their referral within 5 days of placing their order to qualify.

If your friend or neighbour cancels their order before the end of their 14 day cooling-off period, neither of you will receive a gift card.

As many as you wish! So long as you are a current toob customer, or have placed an order and are pending installation, you can refer as many people as you want, but you will only be rewarded after both yourself and your friend or neighbour have been installed and after the 14 day cooling-off period has passed. Please note that this only applies to new 18 month home broadband orders.

If someone you referred places an order and registers it with your email address, we will confirm this to you via email after they have successfully registered.

If you think that one of your referrals has placed an order, but you haven’t heard anything yet, check with the other person to see if they placed an order and correctly registered the referral. Remember, they must provide your registered email address to verify the referral and gift cards are issued by email up to 30 days after activation of the new service.

If your friend has followed these steps and you still haven’t heard anything, ask them to email and we can look into this further for you.

Currently our referral scheme only applies to new 18 month home broadband orders, but feel free to spread the word if someone you know will benefit from our full-fibre broadband on a rolling or business contract!

If we’re running a promotion (that doesn’t require you to enter a promo code), you’ll only receive this promotional incentive. Your friend will still receive their refer a friend gift card.

If you’ve placed an order (and entered a promo code), neither of you will receive the refer a friend gift card, but you will still receive your entered promo code voucher.

refer a friend promotion cannot be used in conjunction with any other offer