*with 18 month contracts only.
**all they need is their order number and your email address (they must register their referral within 5 days of ordering).
Refer a neighbour is toob’s referral scheme, where we reward our customers for telling their friends and neighbours about our full-fibre broadband! If, as a valued customer, you get your friend or neighbour to join toob by placing an order for our 18 month home broadband (and they register the referral on this webpage within 5 days of placing their order) we will send both of you a £25 Amazon.co.uk Gift Card via email once their toob connection is live to say thank you.
It’s the person that’s placing the order who will register the referral on behalf of both of you, so please do ensure that they are aware of this when you make the recommendation. You will both receive your gift card via email within 30 days of their completed installation, providing you also have live service.
Full terms and conditions for our ‘refer a friend’ promotion can be viewed here.
To be a referrer you must already be a toob broadband customer with live service or have placed an order pending installation.
Simply tell your friends and neighbours about our full-fibre broadband and if they place an order for our 18 month contract upon your recommendation, they can register their referral using the form above! All they need is their order number and your email address – the same one that you have registered to your toob account.
The referral must be submitted within 5 days of your friend/neighbour placing their order otherwise registration with not be successful. Please also note that gift cards will not be sent out until both you and your friend/neighbour has a live toob broadband connection and the 14 day cooling-off period has passed.
If your referral was registered using our online form above, we will issue your gift card after service has been installed and both parties have a live toob broadband connection. This will be within 30 days of the last installation.
The e-gift card will be sent to both of you automatically. Amazon gift cards can be redeemed at Amazon.co.uk against qualifying purchases fulfilled by Amazon. Amazon.co.uk’s own gift card redemption terms and conditions can be viewed here.
Completing the form in time is important. If they do not fill in the form, we will not know that you referred them and neither of you may receive your gift card.
Remember – your friend or neighbour must report their referral within 5 days of placing their order to qualify.
If your friend or neighbour cancels their order before the end of their 14 day cooling-off period, neither of you will receive a gift card.
As many as you wish! So long as you are a current toob customer, or have placed an order and are pending installation, you can refer as many people as you want, but you will only be rewarded after both yourself and your friend or neighbour have been installed and after the 14 day cooling-off period has passed. Please note that this only applies to new 18 month home broadband orders.
If someone you referred places an order and registers it with your email address, we will confirm this to you via email after they have successfully registered.
If you think that one of your referrals has placed an order, but you haven’t heard anything yet, check with the other person to see if they placed an order and correctly registered the referral. Remember, they must provide your registered email address to verify the referral and gift cards are issued by email up to 30 days after activation of the new service.
If your friend has followed these steps and you still haven’t heard anything, ask them to email firstname.lastname@example.org and we can look into this further for you.
Currently our referral scheme only applies to new 18 month home broadband orders, but feel free to spread the word if someone you know will benefit from our full-fibre broadband on a rolling or business contract!
If we’re running a promotion (that doesn’t require you to enter a promo code), you’ll only receive this promotional incentive. Your friend will still receive their refer a friend gift card.
If you’ve placed an order (and entered a promo code), neither of you will receive the refer a friend gift card, but you will still receive your entered promo code voucher.
refer a friend promotion cannot be used in conjunction with any other offer