contact us

If you’ve placed an order or have live service with us, you can get answers quicker by logging into your online account:

  • change your installation date
  • pay a bill
  • update your personal details
  • get help or report an issue any time
  • search customer FAQs
live chat

Start a live chat with us wherever you see the speech bubble with 'chat' inside it to indicate live chat feature icon.

Available Monday to Sunday: 7am – 10pm.

general enquiries:

If you’re not a customer and have any questions around construction or press & PR, get in touch using our online form.

You can also get help by visiting our handy FAQs.

our customer service opening hours are:

Monday to Friday: 8am – 8pm
Saturday: 8am – 6pm
Sunday: 10am – 4pm

You can contact us by phone on 023 9300 9300.