contact us

If you’ve placed an order or have live service with us, you can get answers quicker by logging into your online account:

  • change your installation date
  • pay a bill
  • update your personal details
  • get help or report an issue any time
  • search customer FAQs

Start a live chat with us wherever you see the chat icon or visit our handy FAQs

general enquiries:

If you’re not a customer and have any questions around construction or press & PR, get in touch using our online form

our customer service opening hours are:

Monday to Friday: 8am – 8pm
Saturday: 8am – 6pm
Sunday: 10am – 4pm

You can contact us by phone on 023 9300 9300

our customer service Christmas opening hours

Christmas Eve: 8am – 6pm
Christmas Day: live chat available 7am – 10pm
Boxing Day: live chat available 7am – 10pm
Saturday 27th December: 8am – 6pm
Sunday 28th December: 10am – 4pm

Monday 29th December: 8am – 8pm
Tuesday 30th December: 8am – 8pm
New Year’s Eve: 8am – 6pm
New Year’s Day: live chat available 7am – 10pm
Friday 2nd January 2026: 8am – 8pm