contact us

got a question, query, problem or need more information?
find out more below or click on the team who can give you the answer

general enquiries & customer services:

You can contact our friendly customer services team in the following ways:

call us: 023 9300 9300
email us:

Got a quick query?

Start a live chat with us wherever you see the icon or visit our support information and handy FAQs page.

Our regular customer service opening hours are
Monday to Friday: 8am – 8pm
Saturday: 8am – 6pm
Sunday: 10am – 4pm


Our bank holiday customer service opening hours are:
Monday 6th May: 8am – 6pm

Monday 27th May: 8am – 6pm


For general marketing enquiries please email

For any wayleave queries, please email

For all plant enquiries and associated network diversionary works, please email

For all other build and planning queries, please email

For all press enquiries please email: or call 07435 014538.

Office hours are: 8:30am-5:30pm Monday to Friday.