Privacy policy

This is an important notice regarding your privacy and the way in which toob Limited (referred to as “we”, “our” or “us” in this policy) collects and makes use of your personal data. We want to be open and transparent with you, and therefore encourage you to contact us if you have any questions about this policy or the ways in which we collect and use your data.

This Policy (together with our Terms of Use and Cookies Policy and any other documents referred to in it) sets out the basis on which any data we collect from you, or that you provide to us, will be processed by us. Please read the following information carefully to understand our views and practices regarding your personal data and how we will treat it.

Questions regarding this policy should be directed to our Data Protection Officer. The Data Protection Officer is responsible for ensuring compliance with the General Data Protection Regulations and this policy. This person can be contacted at enquiries@toob.co.uk. Any questions about the operation of this policy or any concerns that the policy has not been followed should be referred in the first instance to the Data Protection Officer.

For the purpose of applicable privacy legislation, the data controller is toob Limited (“toob”) whose registered office is at 4000 Lakeside North Harbour, Portsmouth PO6 3EN (“us”,”our”). Our company registration number is 11051348.

Data protection principles

We will comply with data protection law and the GDPR. This says that the personal information we hold about you must be:

  1. Used lawfully, fairly and in a transparent way.
  2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  3. Relevant to the purposes we have told you about and limited only to those purposes.
  4. Accurate and kept up to date.
  5. Kept only as long as necessary for the purposes we have told you about.
  6. Kept securely.

How will we use your personal information and the legal basis for doing so

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

We will only use your personal information when the law allows us to. When we use your personal information, we must have a legal ground for doing so. The following are (amongst others) the legal grounds by which we can use your personal information:

  • Where you have provided us with your consent for us to do so.
  • Where we need to perform the contract we have entered into with you or to take steps to enter into a contract with you.
  • Where we need to comply with a legal obligation to which we are subject.
  • Where it is in pursuit of our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Information we may collect from you

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on this website, uploading content to this website and or by corresponding with us by phone, e-mail or otherwise. This includes, but is not limited to, information you provide when you register to use this website, and when you report a problem with this website. The information you give us may include (without limitation) your name, address, e-mail address and phone number.
  • Information we collect about you. With regard to each of your visits to this website we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your device to the Internet, browser type and version, time zone setting, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from this website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.

Cookies

This website uses cookies to distinguish you from other users of this website. This helps us to provide you with a good experience when you browse this website and also allows us to improve this. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

How we will use your personal data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

We will use information stored about you in the following ways:

  • Information you give to us. We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us;
    • to ensure that content from this website is presented in the most effective manner for you and for your device.
  • Information we collect about you. We will use this information:
    • to administer this website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve this website to ensure that content is presented in the most effective manner for you and for your device;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep this website safe and secure;
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Who else will have access to your data?

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (“Group”).

We may share your information with selected third parties including:

  • analytics and search engine providers that assist us in the improvement and optimisation of this website;
  • our carefully selected partner organisations and subcontractors who provide some services on our behalf
  • any third party we are under a duty to disclose or share your personal data with in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of us, our Group, or others.

Will we transfer data overseas

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of services on your behalf, the processing of your details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

This website may, from time to time, contain links to and from the websites of our partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Rights of access to information

You have the following rights with regard to your personal data:

  • right to be informed if your personal data is being used
  • right to get copies of your data
  • right to get your data corrected
  • right to get your data deleted
  • right to limit how we use your data
  • right to data portability
  • right to object to the use of your data
  • rights relating to decisions being made about you without human involvement
  • right to access information from a public body
  • right to raise a concern

To exercise these rights, please either email us at: enquiries@toob.co.uk or write to us with details of the information required, to: toob Limited, 4000 Lakeside North Harbour, Portsmouth PO6 3EN.

We will respond to your enquiry no later than 1 calendar month from the date that we receive it. But if your request is complex or make take more than 1 calendar month to provide a thorough response, we will let you know, and we will respond no later than 3 calendar months from the date that we receive it.

For further information on your rights, visit the website of the Information Commissioner’s Office (ICO) at https://ico.org.uk/your-data-matters/

Data retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for.

We assess the appropriate retention period for different information based on the size, volume, nature and sensitivity of that information, the potential risk of harm to you from unauthorised use or disclosure of that information, the purposes for which we are using that information, applicable legal requirements for holding that information, and whether we can achieve those purpose(s) through other means. For the purposes of this website, our data retention period is set at 26 months.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back from time-to-time to see any updates or changes to our Privacy Policy. This Privacy Policy was updated on 3rd May 2019.

Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to toob Limited, 4000 Lakeside North Harbour, Portsmouth PO6 3EN or enquiries@toob.co.uk