everything you need to know about our price changes

new contract prices are changing from 15th May

We will be increasing our prices from 15th May 2024 for new contracts. Since we launched our full-fibre broadband service in 2019, our prices have stayed the same and our service has been available to all customers at the same low price.

Our new pricing reflects the rising costs of maintaining our network and excellent service while continuing to provide the affordable and high quality full-fibre broadband our customers expect.

our new prices

a table showing the before & after price changes for toob full-fibre broadband

no in-contract price rise promise 

Even though our prices are rising for new customers, we do not increase prices alongside inflation or when customers are mid-contract. This means our customers won’t ever see any unexpected in-contract price hikes – that’s our #toobpromise.

 

existing customers

We want to reward our existing customers for their loyalty. Those who are nearing the end of their 18 month term have the opportunity to sign up for a new 18 month home broadband contract at the current price of £25 per month on or before 14th May 2024.

great value broadband

Our aim has always been to make the benefits of the latest full-fibre broadband technology available to as many people as possible. We do this by offering a simple broadband package, which includes 900 Mbps download and 900 Mbps upload speed. Many of our competitors only offer a 50 – 150 Mbps service for the same price as toob.

Our new pricing maintains accessibility whilst reflecting the reality of rising costs since we launched our service in 2019.

frequently asked questions

Our new contract prices will change on 15th May 2024. This will affect:

  • any new orders placed
  • any existing customers signing up to a new 18 month contract
  • any existing customers on a rolling contract

From 15th May 2024, these customers will pay the new price.

No, we will continue to honour our no in-contract price rise promise for all our customers while you’re in contract.

You will receive an email notification 30 days before the end of your contract with options of what to do next.

We will contact you 30 days before your contract ends explaining the options available to you. If you are eligible and would like to switch to an 18 month home broadband contract at the current price of £25, look out for an email with instructions of how to sign up or please contact our customer services team on 023 9300 9300 on or before 14th May 2024.

Yes, your rolling service price will change from £29 to £33 per month on your next bill date after 15th May 2024. If you’d like to switch to an 18 month home broadband contract at the current price of £25, look out for an email with instructions of how to sign up or please contact our sales team on 023 9300 9300 on or before 14th May 2024.

Yes, your 1 month rolling home broadband contract price will change from £33 to £37 per month on your next bill date from 15th May 2024. If you’d like to switch to an 18 month home broadband contract at the current price of £25, please contact our sales team on 023 9300 9300 on or before 14th May 2024.

Your renewed 18 month home broadband contract will start at the end of your previous contract period.

For existing 18 month customers, that is at the end of your current contract period.

For 1 month rolling and 18 month customers who are outside their minimum contract period, renewed contracts start on the next billing date.

You can find your service period start and end dates on your most recent bill, which we send by email to the account holder’s email address.

If your price is changing, you will receive an email with details of your new price.

New prices will be effective from your next bill after 15th May 2024.

If you are in an 18 month home broadband contract and you choose to cancel your service, an Early Termination Fee will apply as this is not an in-contract price rise.

Customers on a 1 month rolling home broadband contract or those who are outside their 18 month minimum contract period may cancel at any time without paying an Early Termination Fee.

You can read more about how to cancel your service and Early Termination Fees in our terms and conditions which can be found at toob.co.uk/legal.

No, customers on our 18 month business broadband contract will not see a change to their monthly price on 15th May.

Please contact our friendly customer services team on 023 9300 9300 for information on how these price changes affect you.