Our new contract prices will change on 15th May 2024. This will affect:
From 15th May 2024, these customers will pay the new price.
No, we will continue to honour our no in-contract price rise promise for all our customers while you’re in contract.
You will receive an email notification 30 days before the end of your contract with options of what to do next.
We will contact you 30 days before your contract ends explaining the options available to you. If you are eligible and would like to switch to an 18 month home broadband contract at the current price of £25, look out for an email with instructions of how to sign up or please contact our customer services team on 023 9300 9300 on or before 14th May 2024.
Yes, your rolling service price will change from £29 to £33 per month on your next bill date after 15th May 2024. If you’d like to switch to an 18 month home broadband contract at the current price of £25, look out for an email with instructions of how to sign up or please contact our sales team on 023 9300 9300 on or before 14th May 2024.
Yes, your 1 month rolling home broadband contract price will change from £33 to £37 per month on your next bill date from 15th May 2024. If you’d like to switch to an 18 month home broadband contract at the current price of £25, please contact our sales team on 023 9300 9300 on or before 14th May 2024.
Your renewed 18 month home broadband contract will start at the end of your previous contract period.
For existing 18 month customers, that is at the end of your current contract period.
For 1 month rolling and 18 month customers who are outside their minimum contract period, renewed contracts start on the next billing date.
You can find your service period start and end dates on your most recent bill, which we send by email to the account holder’s email address.
If your price is changing, you will receive an email with details of your new price.
New prices will be effective from your next bill after 15th May 2024.
If you are in an 18 month home broadband contract and you choose to cancel your service, an Early Termination Fee will apply as this is not an in-contract price rise.
Customers on a 1 month rolling home broadband contract or those who are outside their 18 month minimum contract period may cancel at any time without paying an Early Termination Fee.
You can read more about how to cancel your service and Early Termination Fees in our terms and conditions which can be found at toob.co.uk/legal.
No, customers on our 18 month business broadband contract will not see a change to their monthly price on 15th May.
Please contact our friendly customer services team on 023 9300 9300 for information on how these price changes affect you.