Simply put, there are four main phases in the roll out of our new full-fibre network:

future build  These areas have been earmarked for our full-fibre service in the future.
in design  We’re carefully reviewing the best way to deliver our new network in the area.
in build  We’ll be at varying stages of construction and quality testing before service goes on sale here.
taking orders  Service is available to order in these areas.

Delivery to individual buildings may require additional infrastructure or local agreements before we can make them available to order. Please register your interest to be the first to know when the service is available to order at your address.

Our aim is to connect the whole town of Blackwater to our full-fibre network. If you wish to register your interest and be kept up-to-date with the progress of our roll out, please click here.

toob’s full-fibre network brings a new high-speed cable straight into the premises, meaning that your entire connection uses fibre optic technology. This ensures that you can enjoy full 900 Mbps speed with no slowdown over distance (or because of the number of users) when using a wired connection.

The majority of traditional ‘fibre’ broadband sold today is only a fibre connection up the green or grey cabinet in the street. From there it uses the old copper phoneline to deliver broadband to your address, leaving it open to slower speeds (due to interference) and is often impacted by how many people are sharing the connection to the cabinet.

Our network does not rely on the old copper based networks used to deliver today’s broadband service. This enables us to offer download speeds 15x faster & upload speeds 68x faster than the UK average!

source: Ofcom home broadband performance report 2022

Here at toob, our aim is to offer everyone simple and affordable access to a fast and reliable full-fibre broadband connection.

We offer two contracts: an 18 month service for £25 a month and a commitment-free, flexible 1 month rolling option for £33. Both deliver our 900 Mbps download & upload speeds with no line rental or unexpected in-contract price hikes. An installation fee may apply.

toob is a broadband-only provider. This means we do not offer line rental. If you still need to make calls via a landline, you may choose to do so using a VOIP service that will function as a phone line over your broadband connection. This can be done through our partner Vonage or an alternative leading provider. Here’s a handy diagram to show how easy it is to turn your traditional landline into a digital home phone:

You may also benefit from using your toob broadband to perform wi-fi calls, if your mobile network/handset has this feature.

We use our own high-speed network to provide your broadband (not using your existing phone line), so if you wish to retain your current phone service, your toob service will be unaffected by this.

If you would like our friendly customer services team to explain this to you in more detail, or you have any questions, please feel free to call us on 023 9300 9300.

toob broadband will deliver upload and download speeds of 900 Mbps to your home.

But what does this mean?
You’ll be able to download a movie in little more than 30 seconds, upload all your holiday snaps to cloud storage in seconds and, most importantly, everyone in your home will be able to use the internet for what they want, at the same time – be it working, streaming or gaming with no buffering or slowdown.

Since we operate our own high-speed network, we work incredibly hard to deliver these speeds to your home, on your capable devices, when using a wired connection. A new fibre optic cable will be used to provide service to your address, ensuring fantastic end-to-end performance free from interference or reduced speeds at peak times.

Unlike most other broadband providers, no we don’t!

Your data usage is completely unlimited, and we do not restrict our online traffic – two of the many benefits of joining the toob network. Please also view our Acceptable Usage Policy.

No. You will benefit from a fixed price for the duration of your contract. In other words: no in-contract price rises! The price may fluctuate outside of your contract period, but you are always free to recommit to a new contract – and lock in our best price for even longer.

Of course! You can enjoy all the benefits that our full-fibre broadband provides. Depending on how many apartments there are, we may be seeking additional permission from the freeholder before we can pre-install our service throughout the building. Please ensure that we have the best contact details for your property management team. Email connections@toob.co.uk to see how you can help bring toob into your building in the future.

We are working hard to deliver full-fibre broadband, to benefit everyone in the community. We typically aim to use existing infrastructure to get our new fibre cables to you, specifically to avoid any unnecessary disruption for our future customers.

On some occasions these options might not already exist or cannot be used, so we may complete additional work (such as installing cabinets, ducting or poles) to ensure we can provide service in your area.

Customers that have already registered their interest will always be the first to receive the good news. It’s easy to do, simply register your interest on our website so we can notify you just as soon as the service is available to order for your address.