toob Stockton team shortlisted for 3 North East Contact Centre Awards

toob full-fibre broadband has been shortlisted for 3 North East Contact Centre Awards (NECCA).

These annual awards recognise the achievements of individuals, teams and organisations in a celebration of the people who have made North East Contact Centres a geographical hub and success story for the United Kingdom. This year’s NECCAs consist of 18 awards and toob has been shortlisted as Contact Centre of the Year (under 250 seats), plus two individual shortlistings for Contact Centre Manager, Steven Pack in the categories of Contact Centre Manager and Inspirational Leader of the Year.

toob opened its Stockton-on-Tees contact centre in 2023 and now has over 45 members of staff based in the location, including Customer Services, sales and IT functions.

Nick Parbutt, toob CEO and Founder, said: “At toob, we want to offer our customers the best customer experience in the broadband industry, and since opening our Stockton-on-Tees contact centre 2 years ago, we have made it our mission to put our customers at the heart of everything we do. With over 90,000 customers, it’s essential that we provide efficient service and set high standards.

“Our team work tirelessly to ensure our customers are supported and it’s great to see toob recognised for the first time in these prestigious awards.”

Steven Pack, toob Customer Services Manager, said: “Since the day we opened our contact centre in Stockton-on-Tees, we have always trained our staff to deliver what we view to be award-winning customer experiences. Being shortlisted for 3 North East Contact Centre Awards this year takes us a step closer to this.

“Our team provide brilliant customer experiences every single day, and for us to be shortlisted as North East Contact Centre of the Year is an incredible achievement.”

toob, a multi-award-winning full-fibre broadband provider based in the South of England, was named fourth in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies list and recently voted Best Provider in the Midlands, East and South East of England by Broadband Genie.

toob is available either on its own full-fibre network or through its partnership with CityFibre, explore the locations with toob coverage.

The winners of the North East Contact Centre Awards will be announced on the 31st of October.

find out more about the awards