full-fibre broadband has arrived in Felixstowe

As part of toob’s mission to make ultrafast full‑fibre broadband available for all,  we have partnered with CityFibre, to bring great-value connectivity to homes in Felixstowe, and communities across England and Scotland.

Unlike other providers, our full-fibre technology doesn’t stop at the street cabinet, instead it runs all the way directly into your home. Having toob’s dedicated full-fibre connection means unlimited usage for you and your household exclusively, meaning no slowdown or throttling – even on multiple devices at peak time!

toob offers symmetrical download and upload speeds where you need it most, so everyone will be able to use the internet at the same time without having to battle for bandwidth.

Unlike most other broadband providers, no we don’t!

Your data usage is completely unlimited and we do not restrict our online traffic – two of the many benefits of joining the toob network. Please also view our  Acceptable Usage Policy.

toob is a broadband-only provider which means we do not offer line rental. If you still need to make calls via a landline, you may choose to do so using a VOIP service that will function as a phone line over your broadband connection. This can be done through our partner Phonely or an alternative leading provider. Here’s a handy diagram to show how easy it is to turn your traditional landline into a digital home phone:

You may also benefit from using your toob broadband to perform wi-fi calls, if your mobile network/handset has this feature.

We use our own high-speed network to provide your broadband (not using your existing phone line), so if you wish to retain your current phone service, your toob service will be unaffected by this.

If you would like our friendly customer services team to explain this to you in more detail, or you have any questions, please feel free to call us on 023 9300 9300 or find out more about how broadband works without a phoneline.

Our aim is to connect all flats and apartments within our planning areas. In some cases, we may need to ensure we have your landlord’s permission so your registration of interest will help speed up this process.

One Touch Switch is a new way to switch broadband provider, across all UK networks. Click here for further details on joining us using One Touch Switch and whether it’s right for you.

One Touch Switch is available for most home broadband and toob Essentials customers. You should be the account holder with your current provider and already at the address you’re ordering for (with a live service). You can opt to use One Touch Switch when ordering online or with an agent.

There‘s a few of our services that don’t currently benefit from One Touch Switch. These are our business broadband package, those taking our 24 month contract (with up to 9 months free) or those looking to switch between toob products at the same address.