published: 8th May 2024 updated:8th October 2025
why is the analogue phone line switch-off happening?
The Public Switched Telephone Network (PSTN) is an analogue system that’s so old, it’s becoming increasingly difficult to maintain and repair. This has become even more difficult due to a vast majority of the technology involved no longer being manufactured.
This means Openreach are gradually retiring the old landline system after decades of service and will be replaced with ‘Voice over IP’ (VoIP) technology.
when will the landline switch-off take place?
In 2017, Openreach announced they would be retiring all landlines by 2025. This has since been delayed until the end of 2027.
For those on a Virgin Media landline, they have estimated that it will take them 18 months to move all customers over to their digital fibre network (July 2025).
In September 2025, Openreach announced that they will be launching their Pre-Digital Phone Line which is supported by their SOTAP Analogue product as a temporary solution to support vulnerable people that rely on home telecare systems. This temporary solution does not require broadband and is likely to bridge the gap between the old landline switch-off and a more permanent solution. This is a standalone product that can be purchased by those with telecare devices separately to their broadband of choice.
digital switchover: the benefits
Digital calls offer a better call quality that is clearer and more reliable than the traditional PSTN network thanks to faster internet speeds and improved technology that can deliver more data, faster.
Switching to a digital network is more efficient, reduces emissions and lowers operational costs. You can find out more about the benefits of the full-fibre network to understand how running a phoneline digitally through your broadband connection is beneficial.
Technology is developing so rapidly that the landline network can’t keep up with modern technology. Digital landlines offer greater compatibility and integration with emerging technologies.
Global change towards internet-based communications allowing the UK to stay aligned with international standards.
how will the landline switch work?
For the most part, the digital switchover will be straightforward as telecoms providers will automatically make the switch for you.
Some people may need to plug their router into their phone or plug in an adapter to enable the switch. However, the exact migration process will depend on your telecoms provider and the equipment they use. In some cases, an engineer will be required to visit your home to make the switch.
Landline users should be contacted ahead of the switch, and you do not need to take any action beforehand.
If you are a vulnerable customer, or you use your telephone line for alarm systems, fax machines or telecare devices, you may need to carry out additional steps which can be supported via your telephone provider.
can I keep my phone number?
In most cases, your existing phone number can be transferred to your digital phoneline. Your provider will be able to offer further advice on this.
will services like telecare be affected?
The analogue switch-off may affect telecare devices and equipment like personal or security alarms that are currently connected to your phone line. You should let your provider know about your telecare devices in advance, but they should also contact you before the digital switchover affects your address.
Age UK also recommends contacting your device supplier to check that your device will continue to work with the new digital landline or whether you will need to upgrade your equipment.
what happens if there’s a power cut?
Due to VoIP requiring an internet connection and therefore power, you won’t be able to use your landline during a power cut unless it has a battery back-up.
Individuals are asked to use their mobile phones in an emergency.
If you do not have a mobile phone or mobile reception in your area, your telecoms provider should give you a spare battery pack, so you’re not cut off when you need service the most.
If you don’t have a mobile phone or reliable mobile reception in your area, your telecoms provider should supply a backup battery pack to ensure you stay connected in an emergency. You may also be eligible for Openreach’s temporary Pre-Digital Phone Line product.
can I refuse to have a digital phone line?
Yes you can refuse, however, the landline switch-off is being rolled out meaning that your analogue phone line will eventually stop working. If you have concerns, you should contact your provider. You can also contact your provider to switch to a broadband only plan.
