Jan's story: beating the buffering

6th June 2022

Whilst the idea of working from home a few years ago seemed like a strange concept to many, a recent study found that more people are continuing to migrate to hybrid-working as their new normal. In February 2022, 84% of workers who had to work from home because of the coronavirus pandemic, said they planned to carry out a mix of working at home and the office in the future. 

With this added importance of being reliably and consistently connected to the internet – we caught up with toob customer and freelance photographer Jan to find out how embracing our full-fibre broadband has revolutionised the way he can work from home. 

"everything just works as it should” 

Frustrated with frequent connection drops and lower than advertised streaming speeds, Jan decided to find out exactly how upgrading to full-fibre broadband was the right step for not only his business, but his family too!

After coming across a Facebook ad for toob’s full-fibre, Jan decided to take matters into his own hands by registering his interest and bringing a swift end to his relationship with his previous provider.

Jan said: “With my previous supplier I was lucky to get a download speed of 25 Mbps and only managed around 10 Mbps upload! I had been planning on changing suppliers for years as I wasn’t happy with the service. As soon as I found out what toob could offer me, I ended my contract and haven’t looked back.

In my profession, I am constantly uploading large files. Even 1GB files would take up to 18 minutes, whereas now, with toob’s full-fibre, I am doing the same upload in 25 seconds. The difference has been massive since switching, everything just works as it should.” 

With less time waiting around for endless file uploads, Jan now has more time to spend doing the things he loves; being at home with his wife and little one streaming their favourite shows with no slowdown or interruptions. 

Here’s what he had to say: “My wife and I both spend a lot of time on social media across multiple devices. And in the evenings, I like to watch YouTube on my computer while my wife binges her favourite shows on Netflix. 

“We always had a problem with buffering and the streaming quality was awful. But now we don’t feel that pain! Everything is always ready to go as soon as we need it.

I am extremely satisfied with toob and so far, the service has been far superior to my old provider. I hope that everybody will get to experience what full-fibre feels like. The customer service has been excellent, and I hope everyone gets the chance to be connected to toob!”

Feeling frustrated with your broadband? You’re not alone! Join Jan and thousands of satisfied toob customers today. With download and upload speeds of 900 Mbps, no in-contract price rises, and no-line rental. The power is in your hands.

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